Information Technology Service Management
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ITSM - IT Service Management

A process based practice aimed at aligning IT Service Delivery with business objectives and customer requirements. Usually involving ITIL documented best practices, ITSM caters to enhanced process and implementation to provide additional value-added functionality including Configuration Management, Change and Release Management, Incident Management, IT Service Continuity, Capacity Management and Service Level (SLA) Management etc.

PrimaSource provides Industry Standard Templates and Guidelines along with Sourcing Services that ensure access to sound ITSM and ITIL practices and process. As a member of the PrimaSource Ecosystem, you are able to benefit from our expertise and experience through access to our global Knowledge Repository, that provides insights, templates, framework and guidance across the IT Sourcing and Service-delivery spectrum.

Click here to access the PrimaSource Knowledge Repository or here to access Sourcing Services.